ngn88 Privacy Policy

The main purpose of this policy is to clearly inform you what types of information ngn88 collects, how that information is used, where it is stored, and what steps we take to protect your data. By using our platform, you are considered to have agreed to the terms of this policy.

ngn88 believes every user should have control over their own information. That is why we collect only what is necessary and never share it with unnecessary third parties.

When you create an account or log in to ngn88, we may collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address (if applicable)
• Payment method details (bKash, Nagad, Rocket, or Upay account information)

Providing this information is mandatory, as your account cannot be activated or services cannot be provided without it.

When you browse our website, certain technical information is automatically collected, such as:

• IP address
• Browser type and version
• Operating system information
• Cookie data
• Page visit time and session duration
• Referral URL (the site you came from)

This information is used to improve site performance, ensure security, and provide you with a better experience.

We collect and store information about your deposit and withdrawal transactions. This includes:

• Transaction amount
• Transaction date and time
• Payment method (bKash, Nagad, Rocket, or Upay)
• Transaction status (successful / unsuccessful / processing)

Information about your gaming activity — such as which games you played, bet amounts, win and loss history, and bonus usage — is stored. This information is used to ensure responsible gaming and to provide you with a personalized experience.

Your information is primarily used for service delivery:

• Account creation and management
• Transaction processing and confirmation
• Providing bonuses and promotions
• Determining VIP program benefits
• Customer service delivery

We use your information to ensure the security of the ngn88 platform. This includes:

• Detecting and preventing unauthorized access
• Preventing fraud and money laundering
• Detecting multiple accounts
• Age verification (the platform is for users aged 21+ only)

By analyzing your gaming activity data, we work to ensure responsible gaming. If signs of excessive gaming are observed in any user, we provide them with support and guidance.

Your information is used to communicate with you — such as transaction notifications, security alerts, notices of important policy changes, and responding to your customer service inquiries. The ngn88 support team provides assistance in Bengali and English 24/7 via live chat and email ([email protected]).

We work with certain trusted third parties that help ngn88 operate its services. These include game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others), payment processing organizations, and technology infrastructure providers. These partners are given only the amount of information necessary for them to provide their specific services.

If required by law or by court order, ngn88 may disclose information to authorities. This includes:

• Complying with court orders or legal processes
• Assisting in anti-money laundering investigations
• Assisting relevant authorities in fraud detection

ngn88 never does the following:

• Does not sell your personal information to third parties
• Does not share personally identifiable information with advertisers
• Does not disclose your complete payment account details elsewhere
• Does not use your information for commercial purposes without your consent

Cookies are small text files stored in your browser or device when you visit our website. They help remember your preferences, maintain your login state, and improve the functionality of the site.

• Essential Cookies: Essential for the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analyzing site usage to improve service quality.
• Security Cookies: For detecting and preventing fraudulent activity.

You can manage cookies through your browser settings. Keep in mind that disabling certain cookies may cause some site features to not work properly and may affect your experience.

Our platform uses the following technical security measures:

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall: Advanced firewall systems are active to prevent unauthorized access.
• Regular Security Reviews: Our security systems are regularly tested and updated.

You also play an important role in the security of your account. ngn88 requests that you:

• Use a strong password and change it regularly.
• Never share your login credentials with anyone else.
• If you log in on a public or shared device, log out at the end of your session.
• If you notice any suspicious activity, inform the support team immediately.

In the event of an unexpected security breach, ngn88 will take immediate action — the source of the issue will be identified and resolved, and affected users will be properly notified. Our security team is active around the clock, 24 hours a day.

ngn88 retains your information only for as long as necessary. While your account is active, all your information is kept for the purpose of service delivery. Even after an account is closed, certain information (such as transaction records) may need to be retained for a specified period to fulfill legal obligations.

Once no longer needed, we securely delete your information or anonymize it so that you can no longer be identified.

You can contact our support team at any time to request a copy of the information stored about you. We will endeavor to fulfill your request within a reasonable time.

If you believe the information we hold about you is incorrect or incomplete, you may request a correction. ngn88 will update the information to the correct details after verification.

In certain circumstances, you may request that your information be deleted. However, this may not be possible in all cases due to legal obligations, ongoing investigations, or service requirements. In such cases, we will inform you of the reason.

If you no longer wish to receive promotional messages from ngn88, you can inform the support team at any time. However, we will continue to send necessary notifications related to your account and transactions.

ngn88 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. If such information is ever collected accidentally, it will be deleted immediately and the associated account will be closed.

A note to parents — if you believe your child or a minor has created an account on ngn88, please contact our support team immediately.

ngn88 may update its privacy policy from time to time. If any significant changes are made, we will notify users in the following ways:

• Special notice on the website
• Email notification (if an email address has been provided)
• Notification at the time of login

If you continue to use the platform after the updated policy has been published, it will be assumed that you have agreed to the new policy. Therefore, it is advised that you review the policy in a timely manner.